369 Property is committed to protecting your privacy. This policy explains how we collect, hold, use and disclose your Personal Information. In this policy, 369 Property is a trading name of Climate Hope Pty Ltd.
To some extent you can preserve your anonymity when you deal with 369 Property. You can browse our website without providing any Personal Information, access our real-estate advertising in various publications, and generally attend auctions without providing personal details if you do not intend to bid. However, when you enter into transactions with 369 Property (or any other entity owned or run by Climate Hope Pty Ltd), or any client that 369 Property is representing, that involve the sale or purchase of real estate property, 369 Property may need to identify you in order to provide our services.
369 Property may disclose your Personal Information:
We may be bound by law to provide your details to government-related bodies including Titles Queensland or the QLD Office of Fair Trading. 369 Property does not sell your personal details to other organisations, though we may use information about you for internal statistical, marketing and research purposes. 369 Property will not disclose your Personal Information to entities located outside of Australia.
369 Property takes reasonable steps to ensure personal information it collects, uses or discloses is stored in a secure environment accessed only by authorised persons, to prevent interference, misuse, loss, unauthorised access, modification or disclosure. Information is held in our offices and computer systems, third-party hosting facilities, cloud-based email and CRM providers, and on electronic devices at our offices and our personnel's premises.
We use reputable hosting providers, passwords and access controls, antivirus software, and physical security measures such as locks, visitor access management and alarms. We retain personal information for a minimum period of 3 years in accordance with the Guidelines, after which we take reasonable steps to destroy or de-identify it. You should be aware that electronic storage and transmission of information cannot be guaranteed to be 100% secure.
You may request access to your Personal Information at any time by contacting us. 369 Property will respond within 14 days and endeavour to provide the requested information within 30 days. We may charge a reasonable fee to cover administrative costs of providing the information, but not for making the request or for correcting your information.
There may be instances where we cannot grant access, for example where doing so may create a serious threat to the life or health of any individual, be an unreasonable intrusion into another's privacy, where the request is frivolous or vexatious, or where access would be unlawful. If we do not allow access, we will provide written reasons. If you believe information we hold is incorrect or misleading, you may request a correction by contacting our Privacy Officer. If we do not agree, we will add a note recording your disagreement.
If you have a complaint or concern you can contact the 369 Property Privacy Officer on 1300 100 369, or write to the Privacy Officer at the address below.
If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
The 369 Property Privacy Officer can assist with any enquiries about the information we hold about you. They can be contacted on 1300 100 369 from 9.00am to 5.00pm (Australian Eastern Standard Time, AEST), Monday to Friday excluding weekends and public holidays. You can also write to: 369 Property, PO Box 885, Indooroopilly Centre QLD 4068.
369 Property may change this Privacy Policy from time to time. Any updated versions will be posted on the 369 Property website and will be effective from the date of posting. This privacy policy was last updated on 18 November 2024.